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24/7 online service available to all customers.
To avoid waiting time online, you could submit a ticket to us, our agent will respond within 1 business day.
We will reply in 1 business day.
Processing
1. We will accept returns or exchanges within 30 days of delivery.
2. Each order is eligible for one free exchange for a new size, color, or alternative item priced equal to or lower than the original item being exchanged.
3. The original shipping and insurance fees are non-refundable if return for a refund. The return label fee will be deducted from your refund or paid when we process exchange if you used Rosewe return label. Kindly noted that the return label fee depends on the number of items and weight of parcel you are returning, at least US$8.99.
4. Only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged.
5. For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges.
6. Items marked on the product page as "No returns or exchanges" are considered flash sale and final sale and cannot be returned for a refund or exchange.
7.You can email us or submit a ticket if you encountered issues when processing a return.
1.We will accept returns within 30 days of delivery.
2.Only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned.
3.For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges.
4.Items marked on the product page as "No returns or exchanges" are considered flash sale and final sale and cannot be returned for a refund or exchange.
5.The original shipping and insurance fees are non-refundable if return for a refund.
5.The original shipping and insurance fees are non-refundable if return for a refund. The return label fee will be deducted from your refund or paid when we process exchange if you used Rosewe return label. Kindly noted that the return label fee depends on the number of items and weight of parcel you are returning, at least £2.99.
6.You can email us or submit a ticket if you encountered issues when processing a return.
7.Customers need to pay the return shipping charge.
1. Non-Rosewe items sent to our return address will be discarded upon receipt.
2. Any address on the parcel is not an authorized return address, and you are still liable for any losses caused by the incorrect address.
3.If you decide to use your own preferred carrier, we recommend that you select an insured and trackable shipping service as we are not responsible for lost or damaged packages.
4. We kindly request that you to use a shipping mailer bag for your returns instead of cardboard box. It is crucial to minimize discrepancies in return labels and prevent processing delays.
start a return1.Rosewe is not responsible for lost, missing or damaged packages in return transit. We suggest you contact shipping company for a claim.
2.Please be sure to double check your returns before shipping them out. We are not responsible for the return of non-Rosewe product and which didn't arrvied at our address correctly.
3.The original shipping fee and insurance are non-refundable.
1.The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
2.It normally takes one business day for the refund to appear on your Rosewe wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
3.It normally takes 1-3 working days for the refund to show in your PayPal (normally 48 hours ); 10-20 business days on your credit/debit card that depends on your financial institution.
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