RETURN & EXCHANGE CONDITIONS
1. We will accept returns or exchanges within 30 days of delivery.
2. Each order is eligible for one free exchange for a new size, color, or alternative item priced equal to or lower than the original item being exchanged.
3. The original shipping and insurance fees are non-refundable if return for a refund. The return label fee will be deducted from your refund or paid when we process exchange if you used Rotita return label. Kindly noted that the return label fee depends on the number of items and weight of parcel you are returning, at least US$8.99.
4. Only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged.
5. For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges.
6. Items marked on the product page as "No returns or exchanges" are considered flash sale and final sale and cannot be returned for a refund or exchange.
7.You can email us or submit a ticket if you encountered issues when processing a return.
1.We will accept returns within 30 days of delivery.
2.Only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned.
3.For sanitary reasons, beach blankets,swimming rings, sunglasses, jewelries and hair accessories are not eligible for returns or exchanges.
4.Items marked on the product page as "No returns or exchanges" are considered flash sale and final sale and cannot be returned for a refund or exchange.
5.The original shipping and insurance fees are non-refundable if return for a refund.
5.The original shipping and insurance fees are non-refundable if return for a refund. The return label fee will be deducted from your refund or paid when we process exchange if you used Rotita return label. Kindly noted that the return label fee depends on the number of items and weight of parcel you are returning, at least £2.99.
6.You can email us or submit a ticket if you encountered issues when processing a return.
NOTES
1. Non-Rotita items sent to our return address will be discarded upon receipt.
2. Any address on the parcel is not an authorized return address, and you are still liable for any losses caused by the incorrect address.
3. If you decide to use your own preferred carrier, you are still in responsibility of the item(s), including any loss or damage, until we get it.
4. We kindly request that you to use a shipping mailer bag for your returns instead of cardboard box. It is crucial to minimize discrepancies in return labels and prevent processing delays.
start a return
Pre-sales7*24 hours live chat service, We are available to chat now.The live chat is offline now, the agents will be back in 1-2 hours, please wait or Submit a ticket instead.After-salesFor questions regarding order status and other after-sales support, please Submit a Ticket and select the order you need help with.
